FAQ

How do I contact customer support?

Email us at service@alveriona.com. Please include your order number when your question relates to an existing purchase.

Can I change or cancel my order?

Contact us as soon as possible. We will try to help before the order is processed, but changes and cancellations are not guaranteed once fulfillment has started.

When will my order ship?

Processing and delivery times may vary based on product availability, destination, carrier service, and seasonal volume. Shipping updates are sent to the email address used at checkout when tracking is available.

Do you accept returns?

Eligible returns are handled according to our Return Policy. Items must generally be unused, in original condition, and requested within the stated return window.

Where can I read your policies?

Our footer links include shipping, returns, privacy, terms, and payment information for easy review before purchase.